Get In Touch
(134) 313-5770
Mon-Fri • 7am-6pm PST
Sat-Sun • 7am-2pm PST
1860 Pine Flat Dr, Calif Hot Spg,
CA 93207, USA
Frequently Asked Question!
Orders usually ship out within 3-5 business days. During the busy holiday season it may take longer to process your order. 2nd Day and 3rd Day orders placed on Fridays, Saturdays and Sundays will be processed the following business day. Flat rate shipping takes 5-10 days via ground. You’ll get an email with the tracking number once your order is processed.
If you have an account, you can log in and check the status of your order anytime. Once your order has shipped, you’ll get an email with a link to the tracking.
If you need to make any changes or cancel your order, please contact us immediately. Our warehouse often processes orders within a couple of hours. If we have already processed your order, we will be unable to make any changes or cancellations. Once an order has shipped, we cannot make any changes.
If your card is declining your billing address may not match, or you may have insufficient funds. Sometimes when your card declines, there will be a pending charge on your account but you will not be charged.
When you place your order, we authorize the amount on your card. You will not get charged until the order ships. If you paid with PayPal however, you will be charged immediately.
Unfortunately, we don’t know ahead of time if/when items will be in stock online or in store, but we do add new items almost daily!